The Wellbeing Group UK (T/AS Brighton Wellbeing Company and Oak Tree Therapies) collects personal information when you enquire with us, submit an online form or use any of our services. Your privacy is important to us. This privacy policy explains how we use any personal information we collect about you when you use this website or any of our services.
Who will hold your information? Your information will be held by The Wellbeing Group UK. Our registered office address is Mulberry House Steyning Road Rottingdean BN2 7GA. We use secure third-party systems to store and manage customer data currently Nutriadmin for all client data.
What information we ask for and why The Wellbeing Group UK will ask you for personal information so that we may provide you with the services requested or information about our services. The information we collect may include your name, company name, address, telephone number and email address. We do not sell or share your personal information for marketing purposes. The only time we share your information with third parties is where it is necessary to fulfil your booking. For example, we will give your details to the practitioner visiting your company or giving your treatment. Personal information may be used in a number of ways, for example:
To provide you with a quote
To follow up on a quote we provided you with
To contact you about a booking
To bill you for our services
To collect feedback
To send booking confirmations and reminders
To keep you informed about our services, offers or other information we believe to be of legitimate interest to you
We may contact you by email or telephone. You can opt out of receiving communications from The Wellbeing Group UK unless it is essential communication to fulfil your booking request. If you no longer want to receive marketing, offers or information-related emails from us, you can click on the unsubscribe button at the bottom of our marketing emails or by emailing us at any time at [email protected] using ‘Opt Out’ in the subject line.
Treatment screening and consent forms Individuals receiving a treatment or coaching session are required to sign a consent form and complete a health and wellbeing screening form. Your name and signature will be collected and medical information is recorded. Where any health issues, medical conditions or considerations which may affect your treatment are disclosed to the practitioner all information shared will be kept strictly confidential and shall only be used for the purpose for which you provide it.
Photographs/Video Occasionally, The Wellbeing Group UK, practitioners or event organisers may take pictures of our practitioners or our customers. This is generally for promotional purposes and for use on our website. We will ask for consent at the time the photograph is taken and it will be separate from our usual terms and conditions. Consent for a client or customer to have their picture taken is not a precondition of signing up to our services. Safety, Legal Purposes and Law Enforcement. We use and disclose Data as we believe necessary: (i) under applicable law, or payment method rules; (ii) to enforce our terms and conditions; (iii) to protect our rights, privacy, safety or property, and/or that of our affiliates, you or others; and (iv) to respond to requests from courts, law enforcement agencies, regulatory agencies, and other public and government authorities. Security Unfortunately, no data transmission or storage submission can be guaranteed to be 100% secure. The Wellbeing Group UK uses reasonable measures to protect your data against loss misuse, unauthorised access, disclosure and alteration. Security measures The Wellbeing Group UK take include, virus protection, physical access controls to computers and securely locked filing cabinets to paper files. If you have reason to believe that the data, we have for you or your interaction with us is not secure, please contact us immediately at [email protected]. We are not responsible for protecting any personal data we share with a third party based on an account connection that you have authorised. Retention We will retain personal data for the period necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. Access to your information and correction You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information or would like to exercise the right to rectify, restrict, oppose, erase or port data, please email us at [email protected] .
Children Our services are not directed to children under the age of 16. A child can, however, receive a treatment from one of our practitioners if we have written consent and a parent/guardian present during the treatment. We do not collect personal data from children. Changes to this Privacy Policy The Wellbeing Group UK may revise this privacy policy from time to time to reflect changes in our business or services or changes in the law. We will post the revised policy on our website. You should check this page occasionally to ensure you are happy with any changes made. If the revised version includes a substantial change, we will notify you of the change using email or other means. Contact Us We encourage you to contact us if you have general questions or concerns about this Privacy Policy or the way in which we handle your personal data.
